Privacy Policy
Definitions
Personal Data at SkyCrown Casino refers to any information relating to an identified or identifiable natural person (“data subject”). An identifiable person is one who can be recognized directly or indirectly, for example by reference to a name, identification number, location data, online identifier, or one or more factors specific to physical, physiological, genetic, mental, economic, cultural, or social identity.
Processing means any operation performed on personal data, whether automated or not, including collection, recording, organization, storage, adaptation, retrieval, use, disclosure, alignment, restriction, erasure, or destruction.
Profiling refers to any form of automated processing of personal data used to evaluate or predict personal aspects such as behavior, preferences, interests, economic situation, location, or movements.
Controller is the legal entity that determines the purposes and means of processing personal data.
Processor means any entity that processes personal data on behalf of the Controller.
Recipient is any party to whom personal data is disclosed, excluding authorities acting under lawful investigative powers.
Third Party means any entity other than the data subject, controller, processor, or authorized persons acting under their authority.
Consent means any freely given, informed, and unambiguous indication by which the data subject agrees to the processing of personal data.
Personal Data Breach refers to a security incident resulting in accidental or unlawful loss, alteration, unauthorized disclosure, or access to personal data.
Group means a controlling company and its affiliated entities.
Supervisory Authority is an independent public authority established under Article 51 of the GDPR.
General Information
This Privacy Policy, together with the Terms and Conditions available on the Website, explains how SkyCrown Casino collects and processes personal data. By creating a Player Account, you confirm that you have read, understood, and accepted this Privacy Policy. If you do not agree, please discontinue use of the Website.
This Policy constitutes a legally binding agreement between you and the Company. We may update it periodically. Continued use of the Website following any changes constitutes acceptance of the revised Policy. We recommend reviewing this page regularly.
SkyCrown Casino is committed to handling personal data lawfully, transparently, and fairly, in accordance with Regulation (EU) 2016/679 (GDPR).
The Website is intended exclusively for individuals 18 years of age or older. We do not knowingly collect personal data from minors. If such data is identified, it will be handled in compliance with applicable laws.
About Us
SkyCrown Casino (“Casino”, “Website”, “Company”, “we”, “us”, “our”) is operated by Dama N.V., a company incorporated under the laws of Curaçao (Company No. 152125), with its registered address at Scharlooweg 39, Willemstad, Curaçao.
Dama N.V. operates under Curaçao Gaming Control Board License No. OGL/2023/174/0082. All Paysafe payments are processed via Dama N.V. Players are responsible for ensuring that online gambling is lawful in their jurisdiction.
When this Privacy Policy refers to “Company” or “Group”, it refers to Dama N.V. and its affiliated entities.
Information We Collect
Information You Provide
This includes data submitted during registration, deposits, withdrawals, gameplay, promotions, verification (KYC), support communication, or complaints. This may include:
- Full name, username, date of birth, address
- Email address, phone number
- Identification documents
- Proof of address and source of funds
- Payment details
- Photographs and verification documents
Technical Information
- IP address
- Browser type and version
- Operating system
- Time zone and location
- Cookie data (see Cookie Policy)
Gameplay & Analytics Data
- Games played and duration
- Betting activity
- Interaction logs
- Usage statistics and performance metrics
Information from Third Parties
We may receive data from verification providers, payment processors, advertising partners, and other Group websites, particularly for AML, fraud prevention, and responsible gambling obligations.
Categories of Personal Data
- Identity Data – name, DOB, gender, username
- Contact Data – address, email, phone
- Financial Data – payment methods, source of funds
- Transaction Data – deposits, withdrawals, bets
- Technical Data – IP, device, browser
- Usage Data – gameplay history, session times
- Marketing Data – communication preferences
- Special Categories – responsible gaming and verification data where required by law
How We Use Your Data
Your personal data is used to:
- Provide and manage gaming services
- Process payments and withdrawals
- Verify identity and comply with AML laws
- Prevent fraud and bonus abuse
- Support responsible gambling measures
- Communicate service updates and promotions (with consent)
- Improve Website performance and user experience
Profiling may be used for AML and responsible gambling purposes, with final decisions made by human review.
Legal Basis for Processing
We process personal data based on:
- Performance of a contract
- Legal obligations
- Legitimate business interests
- User consent (where applicable)
Data Sharing
We may share data with:
- Group companies
- Payment providers
- Game providers
- Marketing partners (with consent)
- Verification and AML service providers
- Regulators and authorities where required by law
All third parties are bound by confidentiality and data protection agreements.
Data Retention
Personal data is retained only as long as necessary to meet legal, regulatory, and operational requirements. Due to AML regulations, certain data must be retained for a minimum of five (5) years after account closure.
Your Rights
You have the right to:
- Access your personal data
- Correct inaccurate data
- Request erasure (where legally possible)
- Restrict or object to processing
- Request data portability
- Withdraw consent
- Lodge a complaint with a supervisory authority
Identity verification may be required before fulfilling requests.
Automated Decision-Making
SkyCrown Casino generally does not rely on fully automated decision-making. If such processes are used, you will be informed where legally required.
Data Security
We apply industry-standard security measures to protect your data from unauthorized access, loss, or misuse. Access to personal data is restricted to authorized personnel only.
Player accounts are protected by unique credentials, and two-factor authentication (2FA) may be enabled. You are responsible for keeping your login details confidential.